Last Updated December 16, 2016
Between “us” [RCVane] and “you” :
Summary
We want to communicate clearly, so we have this written up this “fancy” contract. For the most part, we’ve avoided complicated legal terms and fine print. We have no desire to trick you into signing an agreement you might later regret. We do want what’s best for both parties, now and in the future.
You are hiring RCVane, LLC as an independent contractor to perform a monthly or annual WordPress maintenance service.
Services not included in this contract will not be performed without another agreement between you and RCVane. If you have an emergency, you may email hey@rcvane.com or text Rachel 520-37-9748, using URGENT in the subject line. You will be charged $175/hr for any emergency services.
The WordPress maintenance service includes:
- Monthly security scans of all site files / plugins / themes
- Weekly security updates of all WordPress core releases, themes, and plugins (every Friday)
- Backups made before and after site updates for easy, near instant rollback should something conflict
- Weekly backups of the entire site, stored in a secure Dropbox account
- Premium security plugin installed and configured to secure the most common site loopholes from hackers
- In the rare case a hacker does get through: no charge for up to two hours of cleaning and re-securing the site, and a reduced hourly rate of $100/hr if the cleanup takes more than 2 hours
- Uptime monitoring (we’ll notify you if your site is down)
- Monthly check to find any broken links or 404 errors (people being directed to an error page).
- Monthly testing of your site’s contact forms.
This service does not include:
- Updates to content, such as blog posts or page text / images
- Additional design or functionality to your site
- Troubleshooting email issues
- These services are still available – just not as a part of this package. Let us know if you have other changes to your website. :)
What we’re all agreeing to here
As our client, you have the power, and ability, to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including WordPress login information, likely website hosting login information, updated passwords if yours are changes, and anything else needed to perform your upgrades and backups monthly. Deadlines work two ways, so we both will be bound by any dates we set together and encourage you to act swiftly on anything we need so we can get started more quickly. You also agree to stick to the payment schedule you choose.
Authorization
Access to your website is necessary, therefore you hereby authorize RC Vane access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.
Copyright
RCVane does not assume any responsibility or liability for the content of the websites it manages, maintains and/or hosts.
Pricing & Payments
All prices appearing on this site are subject to change without notice. Once a client of RCVane, you authorize RCVane to charge the payment method you submitted for all the invoices generated for the services rendered by RCVane. In order to cancel your recurring payment or change payment method, simply contact hey@rcvane.com 48 hours prior to your next payment’s due date.
Cancellation & Refunds
You may cancel at anytime. You are responsible for cancelling via email prior to your next billing period. If you cancel mid-cycle, we will continue our upgrade service for the duration of that monthly or annual cycle; however, we will not provide pro-rated refunds. Once that month or year cycle ends, no further invoices nor upgrades and backups will be made.
14-Day Money Back Guarantee
We want you to be as confident as we are, and our existing customers are, that you will love our service. But just in case you have any lingering doubts, we want to make your decision foolproof. If at anytime in the first 14 days of service you are not completely satisfied, you can submit a contact request to our team at hey@rcvane.com and we will promptly refund your first month’s investment.
Refusal of Service
RCVane reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason. Wouldn’t you? ;)
Third Party or Client Page Modification
We can’t claim other’s mistakes: With a WordPress-based website, client may independently edit or update his or her web pages after completion of the site. If anyone other than RCVane or its subcontractors attempt to update the web site and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at an hourly rate of $125 per hour.
Limitation of Liability; Disclaimer of Warranties
Crazy, but we have some limits. We’re readily admit not god… nor even the god of the internet or WordPress. ;)
RCVane does not and cannot guarantee the website will be uninterrupted or error-free. In no event will RCVane be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate the website.
While regular software upgrades are a good precautionary measure, they do not a guarantee there will not be problems, hacks or downtime. RCVane cannot guarantee the website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions.
So a legal thingy: This Work Statement Agreement is governed by the laws of Arizona without giving effect to its conflict of laws provision. You expressly agree that exclusive jurisdiction for any claim or dispute with RCVane or relating in any way to your use of the created webpages or Internet website resides in the courts of the State of Arizona.
Acceptance
Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. RCVane reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organization or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties. And by in writing, we mean an email is just perfect. :)
Please contact us with any questions regarding the RCVane terms of service: hey@rcvane.com.
A copy of this agreement will be emailed you once you complete your payment.
